Service Level Agreements

ANNUAL
MAINTENANCE

Select a maintenance plan to prevent system downtime. Perfect for keeping networks, computer terminals, and cameras operating continuously.

Basic Care

Best for homes & personal users

Contact for Pricing
  • ✓2 maintenance visits per year
  • ✓Basic system health check & virus cleanup
  • ✓Basic network troubleshooting
  • ✓Remote assistance support
  • ✓SLA: 24-48 hours response time
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MOST POPULAR

Business Care

Best for shops & small offices

Contact for Pricing
  • ✓Quarterly maintenance visits (4/year)
  • ✓Full network audit & CCTV lens cleanup
  • ✓OS optimization & speed tuning
  • ✓Priority remote support & emergency callouts
  • ✓SLA: Next-business-day response
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Premium IT Support

Best for small companies & hotels

Custom SLA Quotes
  • ✓Monthly physical site inspections
  • ✓24/7 network packet monitoring
  • ✓Full CCTV server maintenance & storage checks
  • ✓On-site hardware troubleshooting within hours
  • ✓SLA: 4-8 hours guaranteed response
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Need a custom contract structure?

We provide custom enterprise contracts for local schools, banks, and hospital facilities with tailored response criteria.

Contact Our Operations Team